Refund policy

Return & Refund Policy – The LuxCore Fashion

Welcome to The LuxCore Fashion. We value our customers and strive to provide the best shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns for eligible products within 7 days of delivery.

To qualify for a return:

  • The item must be unused, unwashed, and in original condition.
  • Original tags and packaging must be intact.
  • The product should not have any stains, perfume, damage, or alterations.
  • A valid order number or proof of purchase is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Products purchased during clearance or final sale.
  • Innerwear or accessories (if applicable).
  • Items damaged due to misuse or improper handling by the customer.

3. Exchange Policy

We offer exchanges for:

  • Wrong size received
  • Defective product
  • Wrong item delivered

Exchange requests must be submitted within 7 days of delivery.

4. Refund Policy

Refunds are processed after the returned product passes quality inspection.

Refund methods:

  • Prepaid Orders: Refund will be credited to the original payment method within 5–7 business days.
  • Cash on Delivery (COD): Refund will be processed via bank transfer or store credit within 7–10 business days.

Shipping charges are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order ID
  • Product photos
  • Issue description

6. Cancellation Policy

Orders can be cancelled before dispatch. Once the order is shipped, cancellation requests may not be accepted.

7. Return Process

To initiate a return or exchange:

  1. Email us at support@theluxcore.com
  2. Share your order number and reason for return
  3. Our support team will guide you through the return process

8. Contact Us

For any questions regarding returns or refunds, contact us:

The LuxCore Fashion
Email: support@theluxcore.com
Website: The LuxCore Fashion